Asked by the Customer on 20-06-2018 13:30:44
Question posted in the Consumer Protection Law category relating to Western Cape
Telkom has just given away my email address I have had with them for years. I no longer have access to my emails and I was told that this new person would now be getting my emails. This is a serious violation of my privacy and confidentiality. They can also not guarantee that all my emails have not been overwritten. Their response..... they cannot help me at this time. Hass my right to privacy and confidentiality (which they have in their contractual clause) been violated? If so, what can I do to take this further?
If you would like to view the entire answer, you will need to either login or register a FREE account.
Disclaimer
DISCLAIMER: Advice or answers from Lawyers on South African Legal Advice are not substitutes for the proper advice of an Lawyer. South African Legal Advice is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Lawyer who assists with your question is not your Lawyer, and the response above is not to be considered to be legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains. The responses above are from individual Lawyers, not South African Legal Advice. The site and services are provided “as is”. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service.