Asked by the Customer on 10-02-2020 14:30:59
Question posted in the Consumer Protection Law category relating to Gauteng
Hi, I trust you are well.
Up until 28 November 2019 I had Credit Card debt with FNB. I settled the accounts in full on the 28th of November 2019 after about four months of recurring payments.
I had sent my proof of payment to the debt collecting attorneys immediatley after paying the account and I was promised a paid up letter within 7 - 14 working days. I still haven't received a letter as of yet (10 February 2020) and according to FNB the account is still open on their side as they have not yet received payment from the attorneys.
I have asked the attorneys to provide me with a letter stating the account has not yet been paid from their side but I was told that they cannot do that.
Surley this is not right. Please help.
Thank you
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