Took my car in for mechanical repairs ea...

Asked by lerouxleon69 on 11-09-2020 18:49:51
Question posted in the Consumer Protection Law category relating to Free State

Took my car in for mechanical repairs early January'2020, repairs was quoted and after I paid 80% deposit (for parts) commitment was given that car will be ready 31 Jan 2020 ... despite following up every week since 1 Feb2020 the owner seems to have a different excuse week after week as to why th job has not bene completed. At teh end of April when they were able to return to their workshop post initial Covid-19 lockdown he asked for more money and I paid another amount over with the expectation that I will be able to collect my car soon...just to be disappointed again when he confirmed another problem came up and I ha dto pay another major ammount for more parts faulty which was not discovered initially. Trusting the service provider I paid ths amount over just to wait again for weeks to get a response sayingtaht they discovered yet anotehr problem. At this stage I was no longer prepared to pay until teh car has been 100% repaired and ready for collevtion, but they just continued to deay with yet more excuses every time.... it has been almost 9 months since they took my car in, I paid almost R50 000 to date and have no car, had to borrow and pay for alternative transport over this period and still no view as to when the car will be completed.   can I initaite any form of legal action to get this service provide to complete the repairs in 7/14 days ?

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