I had a car insurance policy with a cert...

Asked by mimsxiluva on 30-01-2021 22:11:06
Question posted in the Insurance Law category relating to Gauteng
Question value: R 0.00

I had a car insurance policy with a certain policy. Took the third party insurance and my car was registered with bolt (Taxify) but never been used for Taxify. My car got involved in an accident while my cousin was driving it and my policy is refusing to pay out because they say the car was registered with bolt. I fail to understand how is is relevant as the person who was driving the car was my cousin and its never been used for bolt before. Can I get advice on steps I can take because it has been a proceeds that they dragged for several weeks now. 

Answer to the Question

Posted by Att. Patrick on 31-01-2021 20:10:37

Hi there,

I see that you haven't made a payment for the question, but I'm going to assist you a little. If you want to ask a follow-up question, please make the required payment.

A lot of insurance companies offer two types of insurance: personal use, and business use. 

It sounds to me as if your insurance policy was a personal use policy and because you were registered for Bolt, they think that you were using it for business use, and accordingly they want to refuse your claim. 

I think what you need to do is to tell your insurance company that while you might have registered with Bolt, you've never used it, so you didn't use business use, only personal use.

Att. Patrick 

Please remember this is a dialog if you have follow-up questions please make the required payment, then use the REPLY button and ask your further question. I would like to continue assisting you, but I need to concentrate on people who make payments for their questions.

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