My bank account got frozen and when I as...

Asked by Lehlohonolo on 27-09-2020 11:54:42
Question posted in the Consumer Protection Law category relating to Gauteng

My bank account got frozen and when I ask my banker they state it has been reported as scam or fraudulent. I've asked who did I scam and where's the consent letter reporting that, and there was no answer or evidence provided to me. I did not receive any letter on my mail regarding these, I had to go to the bank when I started noticing that I cannot access my account on the App. I then advised my bank that I lost my phone number registered to the account together with the bank account and the reason I did not report that in time it's because my balance was R0.00 I feared nothing that I'll loose money. So immediately noticing that my account was frozen I went to the bank to fix it hence it's almost my pay day. I then got paid, provided my bank with pay slip to realise my salary from the account and then they couldn't realise my salary. I was then asked if I'm working for a white man's company or Black, I answered by saying my Boss is Black and the they asked me that I need to bring my employer to the bank so they can confirm if he's aware that he paid me a salary, which I feel they being racist. The consultant keeps on calling me a scammer. They lied to me stating that the money that is written on my pay slip is not the one that has been paid, it's different amount and I've confirmed with my employer they are lying to me as they are not providing me with proof regarding that. I want to Sue Capitec bank for Deformation of Character by incriminating me without any provided proof, Racism issue, Judge on Perception and Dishonesty. On Monday I'm going back to the bank, I will make sure that I put all these in a recording. My email address: ***BLOCKED-EMAIL-ADDRESS*** 

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