Question posted in the Consumer Protection Law category relating to KwaZulu-Natal
In Janiary 2019 i entered inro a contract with Mtn on 24 month data and airtime contract.
Since then i have paid the bills without fail.I received an email from MTN stating that i was due for an upgrade but i never acted on it . The email doesnt state anything else.
As i wasnt interested in upgrading my contract i automatically asaumed that the contract would continue on a month to month to month contract based on the terms in the contract .
To my disbelieve Mtn billed me R4200 for 2 contracts that i have been paying R700 a month and no one from Mtn asked me if i was agreeable to the new terms as they claim that my contract had discounts.
No one told me of the new charges that would be used on my 2 cellphone numbers .
please help as i dnt have the moneu to pay and feel that Mtn should have gotten consent from me before they started charging me out of bundle charges
Answer to the Question
I see that you haven't made a payment for the question, but I'm going to assist you a little. If you want to ask a follow-up question, please make the required payment.
There is no way that MTN would do this - are you sure that the charges are not a scam?
There is no way that MTN could legally give you a second contract. Or do you already have 2 contracts? The data and airtime contracts?
The only thing that can happen is that your current contract extends on a month-to-month basis until you cancel it.
If your data contract expires, then MTN can charge you out of bundle rates. You should look at this!
Please remember this is a dialog if you have follow-up questions please make the required payment, then use the REPLY button and ask your further question. I would like to continue assisting you, but I need to concentrate on people who make payments for their questions.