The banks so far Stardard and Nedbank ex...

Asked by on 24-04-2015 19:35:36
Question posted in the General Law category relating to Gauteng
Question value: R 0.00

The banks (so far Stardard and Nedbank experience) refuse to give copies of any documents signed by the customer in the bank invoking some mysterious and highly secret "procedures" which are not revealed to customers.
This is a shocking attitude as I am of the opinion that I am entitled to a copy of any document I sign. Am I right?

The last experience was in Nedbank when I was collecting a credit card and was asked to sign 2 documents of which one was in Afrikaans (apparently "impossible" to print in English). I requested copies for my records and was refused. Therefore I destroyed originals and did not collect the card.
As I understand also any such document is an addendum to the general condition (the contract I have woth the bank) and as such should be in posession of both parties to the contract. Is there any specific legislation which could be used as argument against banks' practise? Promotion of Access to Information perhaps?

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