Hi, In April I upgraded my Telkom line t...

Asked by suezyf on 17-12-2019 09:09:26
Question posted in the Consumer Protection Law category relating to Western Cape
Question value: R 0.00

Hi, In April I upgraded my Telkom line to Fibre, I was upgraded to Vumatel Fibre thru Telkom. So I agreed to a 12 month contract with free installation and Router. Vumatel installed within a week, Telkom then switched off my landline but did not switch the fibre on. It then took numerous calls and finally after a month of no Internet my Fibre was on. Almost a month ago, I received a sms from Vumatel informing me that Telkom sent them a Cancellation notice for my Fibre and then Vumatel switched off my Fibre. I then called Telkom and they informed me it was a Glitch on their side and they would re-instate my Fibre. I have called numerous times and every time they say they will get Back end to switch my fibre back on. I called Vumatel and they said they cannot switch on from their side as Telkom cancelled. Am I allowed to cancel my Telkom account and go direct with Vumatel as my work is 99% Web based and I am unable to work from home or man the 8 chatlines for my work, this has impacted greatly on my work as I have to have Internet at home.

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