Asked by Arlene
on 09-03-2020 13:37:37
Question posted in the Consumer Protection Law
category relating to Gauteng
Question value: R 0.00
My car broke down in January I took it to Rightway Automotives for repairs they then Invoiced me for diagnostic test and repairs which I paid in full. A day after I got my car back it broke down again with the same problem I took the car back to the same place that said there was now another problem. But if they did the diagnostic test surely the problem should have been solved. I then told them and gave them my Motor Warranty plan in order to get approval from my Insurance company as this is covered under the warranty. My car has now been there for 2 months and they havent done anything. I called my Insurance company I they never received any request from Rightway for the repairs my Insurance company also said that Rightway can not do the repairs as their VAT is not up to date. My Insurance company then recommended a company that is approved and theywent to collect the car but Rightway refuse to release my car until I pay them. Are they allowed to keep my car? And how can they charge me if the car is still sitting with the same problem as when I took it there the first time?
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