Question posted in the General Law category relating to KwaZulu-Natal
I purchased an Audi Q5 3.0 TDi in March 2020 from the seller for the sum of R200 000.00
This car was bought with a hefty deposit of R50 000.00 and I financed the balance which is now paid off.
The car was bought along with full service history as per the service book
I have done over the 9 month period roughly 9 000 Km's
I was locked out of SA for the majority of the year due to covid, and only now that I have taken eh car for its first drive have I found the below mentioned facts out:
Last service through Audi was done just before 100 000Km's. The service book stated that it was a major service, including timing belts. When calling on Audi, they deny this, and state its was an oil service only.
The last two services done were done at Vicks Service Center. The service book stated that these too were major services, however when Vicks service centre sent me the service reports on work carried out, these turned out to also be just minor oil changes.
On taking the car to Vicks Service Center to conduct the service it was due, we also found out that a gearbox error I was getting intermittently and asked them to check up on, was a known error to the owner of the workshop, and that he had not only assisted the seller with this problem in the past, but also advised him on the repair of this problem in February a month before the seller sold the car to me. At no point did the seller advise me of this known problem during or after the vehicle sale, and now is playing the problem down.
I have since confirmed with both the Audi service center and Vicks Serivce center that the services carried out on the car by them, are in fact not the same as what is documented in the service hand book that came with the car.
Answer to the Question
Hi there Ralph,
I see that you haven't made a payment for the question, but I'm going to assist you a little. If you want to ask a follow-up question, please make the required payment.
What you have is either a claim for cancellation of the agreement and the return of your purchase price, or for a reduction in purchase price due to the cost of resolving the issue.
Please remember this is a dialog if you have follow-up questions please make the required payment, then use the REPLY button and ask your further question. I would like to continue assisting you, but I need to concentrate on people who make payments for their questions.