I engaged with a provider to install hom...

Asked by IrshadS on 25-01-2021 12:53:38
Question posted in the Consumer Protection Law category relating to Gauteng

I engaged with a provider to install home backup power system for me, i was quoted and followed through with the agreement, a few months after the solution was installed(less than 6 months) the hardware failed, the installer advised there's a problem with the wiring of the building, of which i had an electrician look at and was told theres no problem, after a few more months of begging and constantly following up with the provider, another inverter unit was issued to me, i was told it was a new one, i then had an electrician come through to install, and after a few minutes the unit malfunctioned. i then took the unit to the distributors of the brand, they advised  its not their product and its not an orginal that it was portrayed to be, ie, ive been sold a fake product. so i want to know now how can i get my money back from the orginal supplier ? whom can collect all the equipment supplied. 

Answer to the Question

Posted by Att. Patrick on 26-01-2021 10:08:49

Hi there,

I see that you haven't made a payment for the question, but I'm going to assist you a little. If you want to ask a follow-up question, please make the required payment.

It sounds to me (based on what you've said) that the provider of the system sold you a fake unit, and your claim lies against them to take their fake unit back and give you your money back!

Att. Patrick 

Please remember this is a dialog if you have follow-up questions please make the required payment, then use the REPLY button and ask your further question. I would like to continue assisting you, but I need to concentrate on people who make payments for their questions.

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