Asked by Vashnar on 28-01-2021 09:08:47
Question posted in the General Law category relating to KwaZulu-Natal
I am enquiring on behalf of a friend.
He has a catering business in durban. Customers have placed orders for functions and due to on forseen circumstances of covid either they have cancelled or the company had to cancel.
The company now has to refunds many customers but do not have the funds currently to do so. They have been in contact with the customers via whatsapp explaining this that once funds are availble and works starts again the refunds will be done.
Some customer have turned to social media with this regards saying they cannot get a hold of the company and still awaiting the refund.
Please can we have some guidence in this matter as a way forward
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