Yesterday I went into the salon to get m...

Asked by YashnaviD on 01-09-2022 04:35:54
Question posted in the General Law category relating to Gauteng

Yesterday I went into the salon to get my individual lash extensions done.I checked with the ladies before hand if they are able to do it and if its going to be professional,  which they assured me it will be.The technician firstly did not clean my lashes when she started, she literally used so much glue that she glued by bottom lashes to the top and she placed one hand on my cheek and one above my eye lid and pulled in opposite directions and ripped of my bottom lashes off to the point where I was bleeding,  since not all the lashes seperated and I couldnt even cry because my eyelids were glued shut , she then proceeded to tell me Im not letting her do her job and not allowing her to fix it.In hopes of getting it fixed I allowed her to proceed.... she made me close my eyes and the put a scissor between my eyelids and cut against my bottom lashes off that was glued to the top. The cut bottom lashes that was stuck to the glue on the top were poking into my eyes.I then complained about the experience and the technician then proceed to call the manager who said that I probably never got my lashes done before so I dont know, and that the cut lashes will grow back.They still expected me to pay R400 which is clearly ridiculous and I left the store without paying for this horrible job.I was set to start my new job today but my eyes are swollen to the point where I cant see and have to go to the hospital.This is serious physical and mental trauma that I dont expect anyone to go through.As I now am in the hospital, I will not be able to start my new job.I have hospital expenses as well as therapy expenses after going through this experience. I am planning on taking legal action against this store and the owner, kindly assist as to where I should start.

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