Good day.Is it possible to get out of th...

Asked by BongaZondi on 03-11-2022 20:16:02
Question posted in the General Law category relating to KwaZulu-Natal

Good day.

Is it possible to get out of the Onair Dstv Explora Ultra deal before I receive their Decoder.

Onair called me about this DSTV deal and I accepted before I came across the bad reviews about their service.

I was looking for a deal where I would not pay as much as I'm paying now for my Dstv Compact deal and this seemed to be an answer.

It sounded too good to be true but I fell for anyway. Can I cancel while it's still early.

Thank you.

Message from the Lawyer

Posted by Att. Patrick on 11-11-2022 23:31:34

Hi there,

I see that you haven't made a payment for the question, but I'm going to assist you a little. If you want to ask a follow-up question, please make the required payment, even if it is R150 or R200.

When did they call you? Can you remember the exact date? There is a cooling off period mentioned in the CPA which would allow you to cancel any service which you subscribed to as a result of direct marketing. 

Att. Patrick 

Please remember this is a dialog if you have follow-up questions please make the required deposit, then use the REPLY button and ask your further question. I would like to continue assisting you, but I need to concentrate on people who make deposits for their questions - they get serviced first!

If you would like to view the entire answer, you will need to either login or register a FREE account.


DISCLAIMER: Advice or answers from Lawyers on South African Legal Advice are not substitutes for the proper advice of an Lawyer. South African Legal Advice is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Lawyer who assists with your question is not your Lawyer, and the response above is not to be considered to be legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains. The responses above are from individual Lawyers, not South African Legal Advice. The site and services are provided “as is”. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service.