After falling victim to a scam in Decemb...

Asked by Jack on 22-02-2023 11:25:19
Question posted in the Consumer Protection Law category relating to Gauteng

After falling victim to a scam in December, made the payments to 4 different bank accounts via banking app and lost over R200k. After reporting the scam in December to my bank, my bank still says they are investigating. I need to know what steps can I take to get back my stolen funds. At the time I was making the deposits my bank only called me once to warn me that it might be a fraudulent transaction after the last payment was made. I need to know if my bank can be held liable to reimburse me the total amount I lost to the scam?

Message from the Lawyer

Posted by Att. Patrick on 24-02-2023 14:45:33

Hi there,

I see that you haven't made a payment for the question, but I'm going to assist you a little. If you want to ask a follow-up question, please make the required payment, even if it is R150 or R200.

There is, unfortunately, no obligation on your bank to telephone you to warn you that you might be falling vicitm to a scam. 

The best thing that you can do is to report the fraud to SAPS and get them to investigate. They can subpoena information from the bank where you sent the money to, so they can find out whose account it is. Then arrest that person. 

I need to know if my bank can be held liable to reimburse me the total amount I lost to the scam? --> I highly doubt it. Not unless you can prove that the money was stolen from your account. But if you EFTd it to a third party, then no.

Att. Patrick 

Please remember this is a dialog if you have follow-up questions please make the required deposit, then use the REPLY button and ask your further question. I would like to continue assisting you, but I need to concentrate on people who make deposits for their questions - they get serviced first!

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