Good morning afternoon evening.

A customer of Rentoza here.

Have all proof that I have paid for my monthly subscriptions every month without fail.

I am now being told that I owe 7300,

On the letter I received from the company Accountability. 

Date: 05 April 2024

Our ref: 14166/JJ

WITHOUT PREJUDICE

They state that they are emailing on behalf of Rentoza and give me and email and number to dispute the claim or rectify it.

On the letter there is no information regarding why there is an outstanding balance, just that I owe 7300, I'll do you one better

This is the exact letter word for word.

Date: 05 April 2024

Our ref: 14166/JJ WITHOUT PREJUDICE

URGENT NOTICE

 12 Dassiedal Lala Palm Richards Bay 3900

Dear Sir/Madam

RE: OUTSTANDING PAYMENT Account Number **************

NOTICE IN TERMS OF REG. 19(4) OF THE NATIONAL CREDIT REGULATIONS, READ WITH SECTION 72(1)(a) OF THE NATIONAL CREDIT ACT NO. 34 OF 2005 AS AMENDED.

We write to you on behalf and under instruction of our subscribed member, Rentoza (Pty) Ltd, which has duly authorised us to do so.

Our member instructs that, despite their efforts at collecting an amount of R 7,300.00 from you, which they claim was due and payable to them by 04 April 2024, such amount to date remains unpaid.

Our member has resolved to report this matter as a default to the Credit Bureaus. You are hereby, in terms of the above quoted Regulation 19(4), given a statutory period of twenty (20) working days' notice, terminating on 06 May 2024, within which to rectify this situation. You may do so by contacting our Member directly by emailing ***BLOCKED-EMAIL-ADDRESS*** or telephonically on 062 266 2109.

You have the right, in terms of Section 72 of the National Credit Act, No 34 of 2005, as amended to, within the statutory period of twenty (20) working days mentioned above, challenge our Member's claim. You may do so to their email address or telephone number, as provided above. Alternatively, should you, for whatever reason not be able to contact them directly, you may direct written responses to the content of this Notice to ***BLOCKED-EMAIL-ADDRESS***, in which event we will bring the matter to our Member's attention.

Yours faithfully,

By ACCOUNTABILITY ON BEHALF OF RENTOZA (PTY) LTD

I have used the email and phone number multiple times today, nothing works, I'll be phoning Accountability on Monday to enquire but again I'm am truly flabbergasted with the outrageous claims, if you'd like to assist me, I am willing to pay the cost of further consultation and give more of the relevant information required to build a strong case, I also do apologize for my incompetent way of putting things and also for not paying for this message to be answered but I guess with your best guess I'd like to ask is it anything to worry about, 

I have proof of all payments and no outstanding amounts on my account and on their websites just this email with a 7300 number on it that I'm apparently owing them. 

Thank you .