Is a Panel beater allowed to fix or do a...

Asked by Lillian on 11-06-2024 13:05:33
Question posted in the Consumer Protection Law category relating to Gauteng

Is a Panel beater allowed to fix or do any work on a vehicle without the owners consent? 

My 20 year old son was involved in an eccident with another vehicle. He exchanged details with the other driver and they both went to the police station to open a case and got a case number. I was out of the country for work and he couldnt reach me on mobile. 

Out of panic he went to a panel beater to get a quote and try get the car fixed. The panel beater started work on my vehicle and was not happy with what they did upon my return and i told my son not to continue with work on my vehicle due to the poor work they were doing.

I took my car for assessment and they have damaged the car and now i will have to replace the parts of what they have damaged, how do i address this matter. What are my rights as the owner of the vehicle?

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