Question posted in the Malpractice Law category relating to Western Cape
Good Day
I have a Renault Sandero Step Way, I baught my brand new vehicle in 2015 have ever since only had it serviced at a Renault dealership.
I recently had a service done (2weeks ago) at a local mechanic in my home town as I am not on warranty and it's easier than driving to a far dealer. The service was done and I collected my vehicle a week later ot starts jerking and then yesterday warning lights come on. I took it for a diagnostic test and the results where that the spark plugs had not been replaced since 2017. This causing the coils to brake. When I contacted the mechanic he was trying to cover him self telling me it's a life long coil that was put In on my previous service, I immediately checked my invoices and service book this was not correct, apon the test we discovered the coils are not original parts, as a new car its should only have original parts, even a few years ago we discovered the battery size in my car was illegal. I then phoned my Renault garage where I purchased the car and asked them firstly if you get a long life spark plug they said no every 60 000km it needs to be replaced (it's been 60 000km since the last one was) I also asked her why I dont have original parts in my car with a very concerned voice she said to speak to a manager and bring the car in.
I am tired of people looking at me as a young woman that knows nothing, covering their mistakes with lies and I am in the ended paying left right and centre.
Who is accountable i need new coils within the next day or 2 else it will damage my car further and refuse to pay, but i also need my car as we run our own business and only have one car, sending it away is not an option for me. But i cant keep been taken for ride. Where do I stand with Renault? They are responsible for my parts not been original.
Please can you assist me I steps to take
Kind regards
Bridget Bartleman
0761513091