Question posted in the General Law category relating to Gauteng
Good Day,I would like some advice please.We sent my son to an occupational therapist for an assessment as he was having some difficulty. We had the assessment done and we needed to do a feedback session. But in march we went into lockdown, however the therapist assured us that it was ok to go as they were listed as essential services. After a few sessions we had a conversation with the therapist stating that there was no change and that financially we were hit by covid as we were not going to work during lockdown and could not afford the 3 sessions they recommended. The therapist assured us that moving to 2 sessions would be sufficient and produce the same results she wanted us to continue. After a further few more sessions we still did not see a change. To make matters worse the 2 therapist tested positive for covid and they did not shut down the practice instead expected is to all get tested at our costs because of their negligence. After receiving the last invoice I queried that we were unhappy and felt cheated as they kept forcing us to continue with sessions but no results. The owner then said that they needed to make a living so hence the invoice for their time. She defended the therapist that coerced us and said that those sessions were not enough to see a change. Furthermore I kept querying that they billed us wrong and she insisted that there was nothing wrong until I proved it because I had WhatsApp chats with the therapist. She then apologized stating there was a miscommunication on their part and sent me a new invoice but ignoring the fact that I had to fight and prove they were incorrectly billing us if I was quiet they would have kept that money. Now I have to pay another invoice. Are they in the right legally?Thank you.
Answer to the Question
I see that you haven't made a payment for the question, but I'm going to assist you a little. If you want to ask a follow-up question, please make the required payment.
Surely a therapist can't GUARANTEE results, and merely says that "in my opinion, you should start seeing results in 2 sessions"???
For example, a doctor performs surgery on your heart and you end up dying, the doctor is still entitled to charge your estate for the failed surgery. Your estate can't refuse to pay it because you died.
Please remember this is a dialog if you have follow-up questions please make the required payment, then use the REPLY button and ask your further question. I would like to continue assisting you, but I need to concentrate on people who make payments for their questions.