Asked by NeeleshM on 07-09-2020 18:00:26
Question posted in the Consumer Protection Law category relating to Gauteng
Kindly advise me on the following situation:
MTN has been charging my bank account for the past 5 months after my contract with them expired. The commulative amount charged during this period.
I have contacted their customer care service and fraud division but have received no feedback on what is going on. They have stopped responding to my emails and still charged me over R4000 on 31 August 2020.
How do I proceed? Can I sue MTN?
Answer to the Question
Posted by Att. Patrick on 08-09-2020 11:40:20
I see that you haven't made a payment for the question, but I'm going to assist you a little. If you want to ask a follow-up question, please make the required payment.
Once your 24 month contract expires, MTN continue your contract on a month-to-month basis until you cancel it with them. This is surely why they have continued to charge your bank account?!
You should contact their cancellations department and cancel your contract with them.
Please remember this is a dialog if you have follow-up questions please make the required payment, then use the REPLY button and ask your further question. I would like to continue assisting you, but I need to concentrate on people who make payments for their questions.
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