Question posted in the Consumer Protection Law category relating to Gauteng
I purchased a couch online for R2500.00 and made payment via instant eft. The furniture store now says that the price was a mistake and the actual cost was 20k more. They advised that they cannot honour the price and their Ts & Cs protect them for such errors and they will refund the money paid. I do not want the refund, I would like them to honour their advertised price.
Do I have grounds to fight this?
Answer to the Question
I see that you haven't made a payment for the question, but I'm going to assist you a little. If you want to ask a follow-up question, please make the required payment.
Yes, you do have grounds to fight this, definitely. The reason I'm saying that is because since you bought it online, a sale agreement was concluded, and you made payment. There is therefore a binding agreement in place, and you've actually already performed in terms of that agreement. You can therefore demand that they perform as well.
It is very different from seeing the price in a store and then asking to buy it, and then the manager says "sorry, mistake", and refuses. In that instance there is no sale agreement which was concluded yet.
Please remember this is a dialog if you have follow-up questions please make the required payment, then use the REPLY button and ask your further question. I would like to continue assisting you, but I need to concentrate on people who make payments for their questions.