Hallo.

My mom and dad was phones 3 days ago with a unknown number. It was a lady who called and said that she is in dire need of help and that they have to meet her at a public gathering, and that they are her VIP and should come. My mom and dad went just to see what was going on. There was alot of local people who attended. There were many men who gave speeches and promised my mom and dad they can be put on their membership and can be their clients for advertising purposes and all what they must do is just give them their bank details because they can get money.But the administration fee is R5 000. And their membership is also R5 000.My mom didn't had money in her bank account so she thought they can't take any money if it's a scam. But the thing they did is, they used my moms phone and went into her bank app and made a personal load without her knowing or consent and without agreeing to any terms, they made a personal loan of R21 000 and deposits it into the scammers account. Later the day after the event my mom saw sms messages that said the money have been transferred and loan have been approved and everything. My mom and dad went immediately to the police and banks to open a case and to stop and freeze everything. If the scammers doesn't show up to court. Will my mom still be hold liable to pay that R21 000 back to the bank and why? Or will the bank understand that it was a scam and my mom didn't approve it?Thank you.Kind regards. Andrew.