After 5 years of debt review on a mortga...

Asked by Sina on 19-07-2024 03:24:21
Question posted in the General Law category relating to Limpopo

After 5 years of debt review on a mortgage the debt counsellor was asked by the bank to renegotiate the term for the mortgage which was not finished. The counsellor said he had never heard of such. It is against the law because the debt is not finished. Because of lack of action from the counsellor the bank reinstated the account to its original state and the account started accumulating arrears. I wrote to the NCR complaining about the debt counsellor. I included the court order but the was no response. A year lapsed and the counsellor had still not negotiated a new term but he was keeping the account under review. The bank ultimately closed the window of renegotiation by taking the account out of review on their side. The arrears are now R75 000. I took back my account from the counsellor and arranged with the bank for restructuring of the account. I want the counsellor to pay the arrears because he breached the contract I had with him and I have paid him the debt review fees. Am I right? 

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