Asked by the Customer on 12-05-2016 15:12:54
Question posted in the Consumer Protection Law category relating to Western Cape
Question posted in the Consumer Protection Law category relating to Western Cape
A friend and I had booked an international holiday with "Imagine Holidays" at the beginning of April; this for a holiday which commences on the 7th July. As they are a call centre, all dealings were telephonic. Two calls were made. One from an agent, Megan to me, and one from Megan to my friend Vivian. These calls were lengthy as Megan explained many things in detail. When speaking to her, I did not question her about the cancellation policy and she did not volunteer any information. When she had a similar discussion with Vivian, Vivian then queried the cancellation policy. Megan responded by saying that, should we cancel within the first 14 days, we would be fully refunded. I transferred R18 000 t "Imagine Holiday" as deposit for our trips.Vivian and I decided not to go on the trip after all and, 10 days after, we cancelled our plans. "Imagine Holiday"is refusing to refund the R18 000. They have sent the recording between Megan and I myself to "prove" that they did not refer to the refund period of 14 days. However, despite numerous requests, they are refusing to send the recording between Megan and Vivian; the recording that will prove what had been discussed. Please advise
If you would like to view the entire answer, you will need to either login or register a FREE account.