When I send a letter of demand via email...

Asked by Carey on 12-06-2023 15:31:36
Question posted in the General Law category relating to Western Cape

When I send a letter of demand via email does it have to be from a small claims court form or can I draft it myself. Also  I do not have the home adress of the individual I'm claiming from because he has Over 15 fake addresses. I do have hos last know adress for operation of business. Will this suffice for small claims court. I have already sent him letter of demand twice over email. 

Message from the Lawyer

Posted by Att. Patrick on 12-06-2023 16:00:04

Hi there and thank you for your question,

I am a practicing attorney based in South Africa and I will assist you with your question. Please feel free to ask as many follow up questions in order to clarify your question. If you have a new question, you must please open a new thread.

Please keep in mind that our discussions is for general information purposes only. Our engagement on this website does not create an attorney-client relationship. 

The small claims court can assist you with a template letter of demand which might assist you. There are also loads of letter of demand templates available on the internet. 

But to answer your question, the letter of demand must be accurate and should be drafted by you. It should set out a brief history of the dispute/claim, and it should "demand" the other party to pay you whatever your claim is. 

What I would do is to use the other templates as your recipe, and draft your own letter of demand. This will comply with the rules of court which simply say that you must have previously demanded payment. 

If it is just a letter of demand, my first suggestion is that you email it to the defendant. My second suggestion is that you get the sheriff to deliver it to the defendant, at his "place of employment", being the last known address for the business.  In that way, there can't be any dispute by the defendant that "he doesn't live there"... because you are alleging that he works at that address. 

Yes, it will suffice. 

If you have already previously send the letter of demand via email, then get the sheriff to deliver it to the business address, then issue the small claims court summons. 

Message from the client

Thank you for that. It's just very difficult for me because I already sent a letter of demand over 3 weeks ago as I do not live in the same town I have now spent money to travel to the small claims court where this person operates and I don't want to have to stay your for 2 weeks waiting g for another letter of demand. Are the the ones I sent which I did find templates online for including the official one from the small claims court not sufficient as it is law that these can be sent by email. Do I really now have to spend time and money reissueing a new demand letter and waiting before I get a summons. It seems unfair for me to have to spend all this money on travel for this. My emails and demand l3tters have been ignored for a moth now

Message from the Lawyer

Posted by Att. Patrick on 13-06-2023 08:41:09

Are the the ones I sent which I did find templates online for including the official one from the small claims court not sufficient as it is law that these can be sent by email. -> You can send letters of demand via any method. The test is whether the defendant received the demand or not. Most people send letters of demand via registered post, and also email, and then (for good measure) get the sheriff to deliver a further copy. 

Do I really now have to spend time and money reissueing a new demand letter and waiting before I get a summons. -> No, because you said that you've done it via email already. Just ensure that the summons is served on the defendant via the sheriff, then you should be good. 

My emails and demand letters have been ignored for a moth now -> Then you are doing the right thing by issuing a summons out of the small claims court! Good luck! 

Message from the client

Thank you. The problem is the small claims court is telling me that I have to wait another 2 weeks and can't accept the email because it was not acknowledged. Is this true

Message from the Lawyer

Posted by Att. Patrick on 13-06-2023 12:30:42

Legally, no that's not true. Legally, you need to be able to convince the commissioner that - you have a claim, and that you made a valid demand, and that the defendant doesn't have any defence. 

What you are hitting up against is the clerk of the court who has been told "email isn't good enough".

The email is good enough. The High Court and Magistrates Courts accept email demands everyday. Why should the small claims court be any different. 

It shouldn't!

Message from the client

Yes thanks I told her that but she will not waiver and refuses to issue summons. I even spoke to the court manager and he agreed with her. It's very frustrating

Message from the Lawyer

Posted by Att. Patrick on 13-06-2023 18:29:46

I'm really sorry about that. Legally, one does not need to issue a demand as the summons can actually constitute a demand. But we are now splitting hairs. 

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