Asked by David C on 07-04-2021 10:30:34
Question posted in the Consumer Protection Law category relating to KwaZulu-Natal
9 weeks ago I left my car which needed repair with a local garage. The instruction was to investigate if the car could be fixed and if it was repairable to proceed. I added a caveat that if it was not possible to find after-market parts I was prepared to pay for genuine KIa parts.
8 weeks later, last week I was told that the preparation work for re-building the engine was complete and that all that was necessary was for 2 parts required to be sourced and obtained.
I gave the go ahead to the garage to obtain the parts from the local Kia Parts Dept (they were available I had checked).
Yesterday I spoke to the owner of the garage and was told he would investigate why the job was not being done and that he would get back to me this morning. He did not!
I contacted him at 10pm and for the fourth time told him to obtain the parts and to proceed. His response was to tell me he would get back to me with infirmation , after lunch.
I then asked what possible further information he could come back to me with when all that was necessary was to obtain the parts an proceed with the job? He Hung up on me and now niether he or any of his staff will answer my calls!
How do I get my car back?
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