Asked by Anonomous on 25-03-2022 13:55:26
Question posted in the Consumer Protection Law category relating to Gauteng
My son bought a BMW from a dealership, firstly we found out the car was advertised with a full franchise service history which wasnt true. Upon arriving at home after collecting the vehicle which apparently just came back from an oil service, the dealership phoned my son to say he must keep an eye as they found oil on their showroom floor. BMW has a on board option to check oil levels, when he tried to check this function wasnt working. He phoned the dealer who said he can drive the car there must be oil in. 50 km later he broke down, waited in the road till 1h00 in the morning to be towed, as the so called warrenty on the car expired in December already.
He told the dealership to cancel the deal, as the car now has numerous errors and the engine is locked. Seems they are trying to pin this on my son now and is dragging their feet to cancel. My son phoned BMW and spoke to a mechanic there and also two other mechanics, who confirmed that the damage on the car is due to no oil/low oil levels in the car and definitely not drivers abuse. What can we do now, as we arent getting any joy at this stage
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