Good day

I would like to find out what I am to do.

I gave a Customer of mine a Quotation for two Gearboxes the total amount was R11000.00

I also told the Customer that the parts must be paid in full the he will receive his parts and he agreed no problem. Then two weeks later Saterday my customer does a payment for R3500.00 at 10:50 in the morning

then later the day he does another Payment also for R3500.00, so he has now paid R7000.00 in total so he will pay the remainder of R4000.00.

Then out of the blue After the second payment he says to me ok so can I have the wat ok number, I then told him that he still needs to pay another R4000.00

Before I can release anything to him because that is how I work. If a Customer orders any Parts I send them a quote, once they send me POP for the total amount I make the invoice and if it needs to be Couriered I send the Copy of the waybill and tracking nr with the invoice.

So when explained this to him again he started saying that he is going to Reverse those to Payments, I told him if thats what he wants to do he is more than welcome or as soon as it reflects I will refund him the R7000 no problem.

Then Monday afternoon I found out that he told his bank those two payments was Fraud, and because of that makes account is now blocked.

He has also said that he will not ask the bank to lift the block untill he has his R 7000 refunded, but how must I refund from a account the is blocked because of him.

I truly hope you can assist.

My Cell number is : 060-435-2020

Name: Richard Slow

Thank you so much.

Regards

Richard