Question posted in the Consumer Protection Law category relating to Gauteng
Good day, My name is Nathan. A few months ago I was operating a digital services company called Copiam. I then received an inquiry from a client looking to purchase a leads database as well as run an email marketing campaign for them. By the end of October 2020 they paid me an amount of R15151 in order to render the services and supply them with the leads database. Within a few days from the start of the campaign they requested to cancel the service and demanded a full refund. However, by the time they submitted the refund I have already utilized the monetary resources to be able to provide them with a database and to start the campaign. However I advised him that the Refundable Amount amounts to R5200 and the client still insists on a full refund.
What are my legal options?
Answer to the Question
I see that you haven't made a payment for the question, but I'm going to assist you a little. If you want to ask a follow-up question, please make the required payment.
You can tell them that you've already utilized the monetary resources to be able to provide them with a database and to start the campaign, and that accordingly they are not entitled to a refund.
Please remember this is a dialog if you have follow-up questions please make the required payment, then use the REPLY button and ask your further question. I would like to continue assisting you, but I need to concentrate on people who make payments for their questions.