Hi i lost R30 000 plus when my handbag was stollen while i was playing the slots at carnival city casino brakpan . They got 24/7 servailiange cameras and nothing was noticed for 4 days i complained about the guy that stole my bag by security as he was begging and arasing ú nothing was really done about it . We even gave security money thinking that would help still my bag got stollen bec they did not dô thể job . Once i noticed my bag was gone they checked cameras and saw how my bag was stollen and opened money , tablett ext was taken and bag was lèt by other slots ảound corner and he fled the scene . My bag was given back with all gone and i was told i mút open a case at sap why didnt they inform sap knowing we on holiday had no car . No other help from security or carnival staff .need advice plz

Hi there,

I see that you haven't made a payment for the question, but I'm going to assist you a little. If you want to ask a follow-up question, please make the required payment.

There is unfortunately no obligation on the hotel to report this theft to SAPS.

You are the person whose money was stolen, and it is therefore your right and duty to report it to SAPS. You would do this by going to the SAPS station and opening a docket against the thief.

SAPS will then investigate the theft, which would include going to the hotel to look at the CCTV footage and trying to locate the thief.

The security at the hotel unfortunately are there to protect the hotel, NOT to protect you at the hotel.

Att. Patrick

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